Concert FAQs

Concert FAQs:

Q: Do you allow refunds?

A: All concert ticket sales are final.  The only time a refund is given is in the event the concert is cancelled.  Refunds are not given if the show is delayed.  In the event the show is rescheduled, tickets from the previous date are good for the same ticket to the post-poned event.


Q: What time does the concert begin?

A: Doors open at 6pm. Prior to the headliner playing on the main stage, we offer "FreedomFest" in the Parrot Bay Bandstand along the 1B Concourse. Enjoy your favorite beverages, socialize with friends and enjoy the music of some of the area's best bands. The headliner usually begins between 7:30 and 9pm.  Again, the main act does not go on right when the gates open, as is standard practice in the entertainment industry, however, the "Freedom Fest" environment created down the 1B line has become increasing popular with our concert goers and is encouraged for you not to miss out on.


Q: May I have directions?

A: The ballpark is on the east side of I-75 in Florence, KY at Exit 180A (Florence/Union exit). Go east on SR 42 and turn right onto Freedom Way (BP Gas Sation at corner).


Q: What about parking?

A: Parking is always free at our ballpark! Your ticket price includes a parking fee. There is plenty of parking space for every event.


Q: What about inclement weather?

A: The concert plays rain or shine, though we will delay the concert in the event of a thunderstorm. No umbrellas are permitted during concerts so wear raingear if the forcast calls for rain.  


Q: Can we tailgate in your parking lot?

A: Yes, tailgating is permitted, though everyone must have a concert ticket. Security will check all tailgaters for tickets in the afternoon. Please dispose of all trash.


Q: Are there nearby hotels?

A: A new Holiday Inn is one block from the ballpark and the Quality Inn is also within walking distance from the ballpark.


Q: Can I re-enter if I want to leave?

A: No, there is no re-entry allowed. 


Q: Is there a game the same day as the concert?

A: No, there is no game the same day as the concert. 


Q: Is outside food or beverage allowed into the stadium?

A: No, there are no drinks or food allowed into the stadium. Plenty of options are offered within the gates for you to enjoy.